Utilities | Electric

VoC Residential

Understanding customers and taking the right action at the right time is paramount to the success of a utility. This module presents deep CX survey data from J.D. Power*, Escalent*, utility, and others. Insightful dashboards and visualizations allow you to perform deep analysis as well as summarize at the executive level across customer factors, attributes, KPIs, net promoter score, brand image, etc.

*Subscription required

Utilities | Electric

VoC Business

Understanding customers and taking the right action at the right time is paramount to the success of a utility. This module presents deep CX survey data from J.D. Power*, Escalent*, utility, and others. Insightful dashboards and visualizations allow you to perform deep analysis as well as summarize at the executive level across customer factors, attributes, KPIs, net promoter score, brand image, etc.

*Subscription required

Utilities | Electric

Voice of Operations

Operations plays a key role in ensuring safe, reliable, sustainable, and affordable electricity. This module dives deep into electric generation, emissions, sustainability, reliability, financial, energy efficiency, and other aspects of an electric utility. Benchmark your performance among your peers and trend our performance year over year.

Utilities | Electric

Artificial Intelligence

Our Utility AI module leverages data and analytics across all utility modules. It helps draw key insights and conclusions. It offers predictive capabilities so you can take action and further improve your Voice of Customer (VoC) and Voice of Operations (VoO) performance.

Utilities | Electric

VoC Residential

Understanding customers and taking the right action at the right time is paramount to the success of a utility. This module presents deep CX survey data from J.D. Power*, Escalent*, utility, and others. Insightful dashboards and visualizations allow you to perform deep analysis as well as summarize at the executive level across customer factors, attributes, KPIs, net promoter score, brand image, etc.

*Subscription required